Shipping policy
Shipping Policy
Thank you for shopping with us! Below is our shipping policy outlining how we handle orders, processing, and delivery.
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after business hours will be processed on the next working day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Time
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Local Shipping: 2–5 business days
- Nationwide Shipping: 3–7 business days
- International Shipping: 7–15 business days (may vary depending on destination)
Please note that delivery times are estimates and may be affected by external factors such as courier delays or customs processing.
3. Shipping Partners
We work with trusted courier services to ensure your order arrives safely and on time.
4. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS.
- You can use this tracking number to monitor your shipment in real time.
5. Shipping Restrictions
- We currently ship to selected regions. If your location is not available at checkout, please contact us for assistance.
- Some items may have shipping restrictions due to size, weight, or regulations.
6. Delays & Issues
While we strive to deliver your order on time, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Customs clearance (for international orders)
If your order is significantly delayed, please contact our support team.
7. Lost or Damaged Packages
- If your package is lost or arrives damaged, please notify us within 48 hours of delivery.
- We will investigate the issue and provide a replacement or refund where applicable.
8. Incorrect Shipping Information
- Please ensure your shipping address is accurate at checkout.
- We are not responsible for delays or losses caused by incorrect or incomplete addresses.