Refund policy

Return & Refund Policy Chitral peaks store We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

1. Returns
You have 4 to 5 ayds from the date of delivery to request a return. To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items
Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)
• Customized or personalized items
• Sale or clearance items (if specified)

3. Refunds
Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued to your original method of payment

4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with details and photos (if applicable).

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping charges are non-refundable

6. Late or Missing Refunds
If you haven’t received your refund yet:

• Check your bank account again
• Contact your bank or payment provider (processing times may vary)
• If the issue persists, contact us for assistance

7. Contact Us 
For any return or refund inquiries, please contact our support team:

• Phone/WhatsApp:  03489592087