Return & Refund Policy

Last Updated: July 14, 2026

At Chitral Peaks Store, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received the wrong product.
• The product arrived damaged or defective.
• The item is missing parts or accessories.
• The product is significantly different from the description.

2. Conditions for Returns

To qualify for a return:

• The item must be unused and in its original condition.
• All original packaging, tags, manuals, and accessories must be included.
• Proof of purchase (order number or receipt) is required.

3. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.
• Items returned without original packaging.
• Personal care and hygiene products that have been opened or used.
• Products marked as "Final Sale" or "Non-Returnable."

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–7 business days.
• Refunds will be issued through the original payment method where applicable.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed method.

5. Exchange Policy

We offer exchanges for:

• Defective products.
• Incorrect items received.
• Products damaged during shipping (reported within 48 hours of delivery).

6. Shipping Costs

• If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping cost.
• If the return is due to a change of mind, the customer is responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

8. Contact Us 03489592087

gmail fu88585@gmail.com

If you have any questions regarding returns or refunds, please contact us:

Chitral Peaks Store
📞 Phone: 0348-9592087
📧 Email: fu88585@gmail.com

We appreciate your trust in Chitral Peaks Store and are committed to providing you with the best shopping experience.